Bleckfield operates a complaints procedure to ensure that all complaints are resolved quickly, effectively and fairly and to the satisfaction of the complainant. We take complaints seriously and use the information to improve service delivery.

How do you make a complaint?

You can make a complaint in writing, by fax, by e-mail, by telephone.

Address:
Bleckfield Limited
Surrey House, 31 Church Street, Leatherhead, Surrey KT22 8EF

Email: info@bleckfield.com

Fax: 0871 433 4087

We will respond to your complaint within fourteen (14) working days from the date we receive it. If it is not possible to give you a full reply during this time, we will contact you to tell you why, what is being done to deal with your complaint, and when you will receive a response.