1. How will we know how many BLOCKs a problem will take to fix?
When you phone our support line, our engineer will first determine what the problem is. After this he will give you an estimate of how long it is likely to fix the problem. From this, we can estimate the number of BLOCKs needed to fix the issue.
2. How do I know how many BLOCKs we have?
You can either log onto our portal or our engineers can advise you at any time how many BLOCKs you have on your account. They can also take payment over the phone for additional BLOCKs.
3. How can we pay for BLOCKs?
For immediate support, you can pay by Debit or Credit Card (Visa/Mastercard) through our portal. We also accept payment by cheque and BACs. Please note that these methods take longer to process, so it is best to use this method in advance.
4. We have run out of BLOCKs, can we still get support?
Simple! We accept payments by Debit and Credit Card. Our engineers can take payment over the phone, and your BLOCK account is credited immediately for use straight away!